Thanks for shopping at PLANETA MEDIA, INC DBA as Lime Juice Box If you are not entirely satisfied with your purchase, we’re here to help.
We accept return on products. Customers has the right to apply for return within 7 days after the receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Customers will only be charged once at most for shipping costs (this includes returns); 15% Restocking fee to be charged to the consumers for the return of the product.
To be eligible for an exchange, your item must be in the same condition that you received it. Once we receive your item, we will inspect it and notify you that we have received your exchanged item. We will immediately notify you on the status of your exchanged item after inspecting the item. If your item is deemed defective, we will initiate a new order. You will receive the new item within 7 to 10 business days. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable. If you receive a Exchange, you are responsible for the return shipping.
If you have any questions on how to Exchange your item to us, contact us: [email protected]
Customer Service Info
Address:PLANETA MEDIA, INC 3300 NE 191st St, Aventura, FL 33180 USA
In the event of any concerns or complaints about possible violation of intellectual property rights, please send us, identifying with specificity the rights alleged to be violated and the accused product(s).
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times. The customer is responsible with all duties and taxes The time frame for order delivery is divided into two parts: Processing time: Within 24 hours Shipping time: UPS 7-15 days