REFUND POLICY

Return/Exchange & Refund Policy

Thanks for shopping at PLANETA MEDIA, INC DBA as Lime Juice Box
If you are not entirely satisfied with your purchase, we’re here to help.

Returns/Refunds

We accept return on products. Customers has the right to apply for return within 7 days after the receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Customers will only be charged once at most for shipping costs (this includes returns); 15% Restocking fee to be charged to the consumers for the return of the product.

Exchanges

To be eligible for an exchange, your item must be in the same condition that you received it.
Once we receive your item, we will inspect it and notify you that we have received your exchanged item. We will immediately notify you on the status of your exchanged item after inspecting the item.
If your item is deemed defective, we will initiate a new order.
You will receive the new item within 7 to 10 business days.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable.
If you receive a Exchange, you are responsible for the return shipping.

Contact Us

If you have any questions on how to Exchange your item to us, contact us: [email protected]